Refund and Returns Policy

Overview

Thank you for shopping at Consmy Concept Store Sdn. Bhd.

Returns / Refunds / Exchange 关于包裹退换

Please make sure that you check your parcel once received. If you find that there are mistakes in your orders: lens design, power difference, scratch/broken.

Please provide evidence (picture or video) to our customer service within 14 days and inform our customer service through Instagram @consmy . We will exchange a new lens (free delivery)

Please take note that if your item meet the criteria below, we reserve the right to any refund requests:

14 days upon arrival of parcels, after-sales services will not be provided.

We will not be responsible for the unsatisfactory of the lens due to color difference. Models’ pictures may differ due to different locations, lighting, or personal eye color.

Daily or free lens from promotions are not included in our after-sales services.

Comfortability of lens depends on personal experience. If you experience issues such as eye dryness, discomfort, loose lens; daily lens/sensitive lens/premium lens are recommended (CONSMY will provide you appropriate after-sales based on your situation).
– Postage will be fully paid by customer for exchange due to personal wearing experience.

Refunds are credited into customer’s personal account as “SHOP CREDITS” which can be used in our website.

Lens are required to cut into half as ‘evidence’ for us to provide 1:1 exchange.

Shipping returns

To return your product, you should mail your product to Cons my

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.