Frequently Asked Questions
What materials are used for CONSMY lenses?
We use two types of materials:
- Non-Ionic: Suitable for sensitive eyes and individuals prone to redness.
How long are daily, monthly, and yearly lenses suitable for wearing?
- Daily: Convenient and single-use; no need for cleaning solutions.
- Monthly: Economical with regular care, suitable for up to 30 days.
- Six-Month/Yearly: Cost-effective with proper care; can be worn for 1-3 months, making them a good choice for beginners.
How long does it take for delivery?
Ready stock orders are shipped within 24 hours.
What should I know about pre-order items?
- Pre-order items are expected to take 2-3 working weeks for delivery (excluding holidays).
- Once processed for delivery, you will receive a tracking number via email 📦.
- Pre-order items may face issues like 'out of stock.' If this occurs, we will contact you to arrange a change to other designs. Please note that pre-orders are non-refundable. We apologize for any inconvenience.
- For different prescriptions in each eye, please place an order for two boxes.
Are your lenses certified?
Yes, CONSMY is MDA-certified & FDA-certified. Our partner factories undergo audits by the National Medical Products Administration before being marketed.
What lens powers are available?
Our lenses range from 0-800 degrees. If you need different powers for each eye, please purchase two pairs to meet both prescriptions.
What is the expiry date of the lenses?
All our beauty lenses are from the latest batch and have a shelf life of 2-5 years.
Where can I purchase CONSMY lenses?
You can purchase from our official Instagram page @cons.my or through our official WhatsApp.