Refund policy

退款政策说明 | Refund Policy

所有商品一经成功付款，概不退款。
线上订单仅提供符合条件之售后更换服务（After-Sales Exchange）

All products are non-refundable once payment is successfully completed.
Online orders are eligible for after-sales exchange only, subject to eligibility.

售后期限说明 | After-Sales Period
* 售后服务仅限于购买日起 6 个月内提出申请。
* 顾客须在期限内，提交完整售后所需资料，方可受理。
* After-sales service is available within six (6) months from the purchase date.
* Requests submitted after the stated period will not be accepted.

线上售后申请所需资料 | Required Documents for Online After-Sales
顾客须提供以下完整资料以进行售后申请：

1. 订单编号 / 购买记录截图
2. 美瞳照片
📌 若缺少以上任一资料，本平台有权拒绝售后申请。

Customers must provide the following complete information:
1. Order number / proof of purchase
2. Contact lens product
3. Original contact lens box / packaging
📌 Failure to provide any of the above may result in rejection of the after-sales request.

售后次数限制 | After-Sales Limit Per Order
* 每一笔订单仅限一次（1 次）售后服务。一旦售后完成（无论更换数量或款式），该订单将视为已完成售后处理，不可再次申请任何售后。

📌 本规定适用于所有线上售后情形。

Each order is entitled to one (1) after-sales service only.
Once after-sales service is completed (regardless of quantity or product exchanged),
the order will be deemed fully utilized and not eligible for further claims.

可受理售后范围（仅限产品质量问题）
Eligible After-Sales Cases (Product Quality Issues Only)

售后服务仅限于产品质量问题，包括但不限于：
1. 产品本身存在制造或质量缺陷
（如：破损、裂痕、明显瑕疵、未使用即损坏）
2. 产品已过期或经核实不符合正常销售标准

📌 所有售后商品需寄回指定地址，并经仓库 / 品牌方核实后处理。

1. After-sales service is strictly limited to product quality issues, including:
2. Manufacturing or product defects
(e.g. cracks, breakage, visible defects, unused but damaged items)
3. Expired products or products confirmed to be unfit for sale

📌 All after-sales items must be returned for verification by the warehouse and/or brand representatives.

不受理售后情况 & 特别说明
Non-Eligible After-Sales Cases & Special Notes

以下情况原则上不提供任何售后服务：
1. 因个人喜好或主观因素
（如：不喜欢颜色、效果不如预期、与展示图存在视觉差异等）

2. 因个人配戴体验
（如：干涩、不舒服、滑片、不习惯等）
👉 将由客服团队根据实际情况评估，并保留是否协助处理之决定权

3. 随机美瞳、赠品、活动赠送产品

The following cases are not eligible for after-sales service:
1. Personal preference or subjective reasons
(e.g. dislike of color, unmet expectations, visual differences from display images)

2. Personal wearing experience
(e.g. dryness, discomfort, slippage, adaptation issues),
subject to case-by-case assessment by customer service, who reserves final discretion

3. Random lenses, complimentary items, or promotional giveaways

重要补充说明 | Additional Notes
* 美瞳属于个人卫生用品，因个人眼睛条件不同，配戴体验因人而异
* 本平台无法保证所有款式适合每一位顾客，购买前请充分咨询客服
* 所有售后处理方式仅限更换，不提供退款

最终售后处理决定权归 CONSMY 官方所有

Contact lenses are personal hygiene products, and wearing experience varies among individuals.
CONSMY does not guarantee suitability for all customers. Consultation prior to purchase is strongly recommended.