General FAQ
Q: How long does it take for delivery?
A: Ready stock orders are shipped within 24 hours.
Q: What should I know about pre-order items?
A:
- Pre-order items are expected to take 2-3 working weeks for delivery (excluding holidays).
- Once processed for delivery, you will receive a tracking number via email 📦.
- Pre-order items may face issues like 'out of stock.' If this occurs, we will contact you to arrange a change to other designs. Please note that pre-orders are non-refundable. We apologize for any inconvenience.
- For different prescriptions in each eye, please place an order for two boxes.
Q: Are your lenses certified?
A: Yes, CONSMY is MDA-certified & FDA-certified. Our partner factories undergo audits by the National Medical Products Administration before being marketed.
Q: What lens powers are available?
A: Our lenses range from 0-800 degrees. If you need different powers for each eye, please purchase two pairs to meet both prescriptions.
Q: What is the expiry date of the lenses?
A: All our beauty lenses are from the latest batch and have a shelf life of 2-5 years.
Q: Where can I purchase CONSMY lenses?
A: You can purchase from our official Instagram page @cons.my or through our official WhatsApp.
Shipping FAQ
1. What are the shipping rates for Malaysia?
- : RM10
- : RM13
- Enjoy for orders above RM300!
2. What are the shipping rates for Singapore?
- Shipping is .
- : RM13
- Enjoy for orders above SGD 300!
3. How long will delivery take?
- Delivery within West Malaysia usually takes 2-3 business days, while Sabah & Sarawak may take 3-5 business days.
- For Singapore, delivery typically takes 5-7 business days.
4. How can I track my order?
- Once your order is shipped, you will receive a tracking number via email or WhatsApp.
5. Do you ship internationally?
- Yes, we do ship internationally!
For further assistance, please contact our customer service team.
Tutorial
What to do before wearing
For non-daily disposable, soak the lenses in multi-purpose solution for at least 8 hours before the first time wearing
Wash and dry your hands
Rinse contact lens with a fresh solution
Check the shape of the lens to ensure it has not turned inside out
How to wear contact lenses?
Wash your tools
Use tweezers to pick up the lens
Put the lens on applicator
Place the lens in your eye
How to remove contact lenses?
Ensure your hands are clean
Bring your index finger to your eye
Gently squeeze the lens between your thumb and index finger and remove it
our lens solution
- Contact lens solution with Vitamin B12 & Hyaluronic Acid (HA).
- Limited Edition Hydron x Hello Kitty.
- Provides 20 hours moist and hydrates.
- Travel pack bottle, small and easy to bring over eg Gym / Vacation / workplace.
- Cleanse, disinfects, protein removal, storage and moisture in a bottle.
- Kills 99.9% of germs, keep contact lens clean with PHMB ingredients.
- Vitamin B12 formula, maintaining the moist and relieving the eyes.
- Natural ingredient of pink solutions (vitamin B12), no added harmful colorant.